October 2026
Consumer Disputes
In the event of a consumer dispute relating to goods or services acquired from our company, the consumer may resort to the legally competent alternative dispute resolution (ADR) entities, under Portuguese Law no. 144/2015 of 8 September.
1. Prior complaint
We recommend that you first contact us directly by email at contacto@alojamentosaveiro.pt or via WhatsApp +351 924 323 980, so that we can resolve the matter quickly and amicably.
2. Complaints Book
You may file a complaint through the Portuguese Electronic Complaints Book at www.livroreclamacoes.pt.
3. Alternative dispute resolution (ADR)
If the complaint is not resolved directly, the consumer may resort to a consumer ADR entity. The list of entities competent by sector and geographical area is available on the Portuguese Consumer Portal: www.consumidor.gov.pt.
ADR entities act impartially, as mediators or arbitrators, and resorting to them generally involves no costs for the consumer.